Privacy Policy

Medixwave Health Private Limited, also known as Medixwave Health, is dedicated to safeguarding the privacy of our website visitors and registered users on the Medixwave Health platform. In this policy, we outline how we handle your personal data when acting as its custodian.

Types of Personal Data Collected:

1. Website and Platform Usage Information: We collect data about your visits to our website and platform, including your IP address, geographical location, browser type, referral source, visit duration, and page views.
2. Transaction Details: If you engage in transactions with us (such as inquiries about our goods or services), we collect information related to those interactions.
3. Registration Information: When you register on our website or platform, we collect your first and last name, email address, and phone number.
4. Medical Reports: We may collect medical report documents to share with hospitals, doctors, or related entities solely for the purpose of understanding your case better as part of our services. This information is not shared with advertising platforms or unrelated entities.

Cookies and other tracking technologies we use

We utilize cookies on our website. A cookie is a text file that a web server sends to a web browser and stores there. When the browser requests a page from the server, the text file is sent back, allowing the web server to identify and track the browser. Your browser may store one or more of these cookies. The data we gather from cookies is part of the Collected Information. Additionally, our advertisers and service providers may also send cookies to your browser. Most browsers allow you to reject cookies (for instance, in Internet Explorer, you can do this by clicking “Tools,” then “Internet Options,” selecting “Privacy,” and choosing “Block all cookies” using the sliding selector). However, keep in mind that this may negatively impact the usability of many websites, including ours. To enhance our services and optimize this site, we collaborate with third-party service providers who operate the site and assist us in monitoring, collecting, and analyzing information related to your interactions with the website and the data you input. These providers may use cookies on your computer. For further details about the cookies and other tracking technologies we employ, please refer to our Cookies Policy.

Why we use collected information

Collected Information, including personal data, will be used to:

1. Communication and Contact: We’ll use Collected Information, including personal data, to contact you via email, phone, messages, and other publicly available platforms.
2. Usability and Enhancement: Our goal is to administer and improve the usability of this website and the platform. We may modify and replace text, images, videos, or links to enhance your browsing experience.
3. Marketing Communications: You may receive marketing communications related to our business or carefully selected third parties. These may be sent by post or, with your consent, via email or similar technology.
4. Statistical Insights: We provide statistical information about our users to other companies, ensuring individual user privacy.
5. Enquiry Tracking: We monitor responses to enquiries made through our system, with restricted access to response content.
6. Advertising and Customization: We deliver advertising, marketing, and event-based communication. Opting out ensures no targeted advertising based on new data, but existing information may still be used for website customization.
7. User Education: Users can share experiences through blogs, articles, pictures, and videos. Concerns can be reported for appropriate action.

Lawful Grounds for Processing:

• If you’re a registered platform user or a website user, we process your Collected Information based on our legitimate interest. This includes understanding user interactions with the website and platform and improving how we promote our products and services.

Sharing Collected Information: We may share your Collected Information in the following ways:

1. Service Providers: To enable third-party service providers (sub-processors) to offer data center hosting, database hosting, dialer infrastructure, and email sync services, as well as sales and marketing operations.
2. Legal Obligations: When required by law or in connection with legal proceedings.
3. Defending Rights: To establish, exercise, or defend our legal rights (including fraud prevention and credit risk reduction).
4. Public Authorities: In response to lawful requests from public authorities, including national security or law enforcement requirements.

Security of collected information

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal data. Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet. We will store all the personal data you provide or that we collect about you on our secure servers. You are responsible for keeping your passwords confidential. We will not ask you for your passwords.

Transfers of Collected Information

We are located in Gurgaon, India. Submitting your personal data via this website or the platform will transfer your personal data to us. We will process transferred personal data pursuant to India and the EU-US. We may transfer your personal data to third parties, as described in Sharing Collected Information, pursuant to the onward transfer principles of the IT rules and regulations for data privacy. We use these third-parties to perform certain functions offered as part of our products and services, e.g. data center hosting services, CRM Management, Group Email Services, SaaS survey solutions and SaaS IT service management software. These providers all certify compliance with the latest data privacy rules and regulations and are restricted from direct access to your personal data but, if necessary, may be granted access to your personal data only to the extent necessary to permit them to perform their contracted services. They are bound by confidentiality agreements and are restricted from using the personal data for other purposes.

Retention of your personal data

We retain your personal data until data is requested to be purged from our systems by you or an authorized member of your organization. We may purge the data at our discretion for the maintenance and upkeep of our systems.

Changes to this notice

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites or such site operators’ actions including the collection or use of your personal data.

1. Access to Personal Data:
   • If you use this website, Medixwave Health will grant you access to your personal data upon request. You can correct, amend, or delete inaccurate or incomplete information. Refer to the “Contact Us” details on our website.
   • As a platform user, it’s essential to update and correct your personal data for invoicing purposes.
2. Your Rights:
   • You have the right to rectify inadequate, incomplete, or incorrect personal data.
   • Request access to your personal data (including a copy).
   • Withdraw consent (if processing is based on consent) without affecting prior lawful processing.
   • Under specific circumstances, you can request erasure of your personal data.
   • Lodge a complaint with the supervisory authority if you believe data processing violates applicable law.